There may be some inconsistencies between the prototypes and the ones actually manufactured.
Because we often list our merchandise before the final products are released, most photos shown in our catalog are of prototypes or samples provided by the manufacturer. If your product is damaged or lost during shipment process, please contact the delivery company and also contact us if you need our assistance. We strongly encourage our Customer to buy insurance for shipment. 
We take great care to ensure proper packing of products before shipping. The Customer will be responsible for all shipment and customs expenses and procedure.Ĭustomer are advised that we do not offer compensation, return and refund for following situation: Note, we do not cover shipment and customs expenses for international returns. If your claim is confirmed by our staff, you may then send back the defective products in its original packaging to our store. You are required to present your receipt when making your warranty claim.įor International Customers, please do not sent defective products back without consulting our Customer Support Staff first. 
Notifications received after the above-mentioned time period will not be honored.įor Singapore Customers, you may bring back the defective product in its original packaging to the store where you bought the product for verification by our expert. If a defective product or wrong order is delivered to you, please notify us within 2days from the date you receive your package with detail explanation and photos of the problems where possible. It is Customer responsibility to verify the good condition of the package(s) and its content upon receiving the package.
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